Have your WhatsApp Business account and website communication in one place. With Chat Board's WhatsApp integration, you can receive messages sent to WhatsApp and reply to them directly within the Chat Board platform.

Sync WhatsApp Business with Chat Board

Integrating your WhatsApp Business account with Chat Board streamlines your communication workflow. Manage all your customer conversations from a single, powerful dashboard instead of switching between multiple apps.

Core Features:

  • Assign Departments: Automatically route WhatsApp conversations to specific departments for each WhatsApp number
  • Multiple WhatsApp Numbers: Receive and send messages from multiple WhatsApp numbers seamlessly
  • User Synchronization: Add users who message you on WhatsApp to Chat Board with their profile picture and name

Communicate via Chat Board

Manage WhatsApp Business messages directly within Chat Board, supporting various media types including attachments, photos, videos, and emojis. Enjoy real-time two-way sync to ensure no message is missed.

WhatsApp Shop Integration

Share your WhatsApp Shop catalog or individual products with customers, allowing them to make purchases directly on WhatsApp. Chat Board sends order details to a specified URL, making it compatible with your existing e-commerce setup and even Dialogflow chatbots.

Templates and SMS Fallback

Use WhatsApp Business message templates and SMS fallback notifications to communicate outside the standard service window. This ensures you never lose contact with customers, even when the 24-hour messaging window has closed.

Features include:

  • WhatsApp Business template support
  • SMS fallback for important notifications
  • Multilingual template support

Integrate Chatbot with WhatsApp

Connect OpenAI and Dialogflow chatbots with your WhatsApp Business account for automated communication. Our integration offers advanced features to enhance your messaging capabilities:

  • Rich Messages: Send interactive buttons, carousels, and more
  • Human Takeover: Seamlessly transfer from bot to human agent
  • Agent Ratings: Collect feedback directly in WhatsApp
  • Follow-up Messages: Automatic re-engagement
  • Multilingual Capabilities: Communicate in 50+ languages
  • Language Detection: Automatically identify user language

Additional Capabilities

  • WhatsApp Bulk Messages: Send bulk template messages with a single click
  • Media Attachments: Support for GIFs, emojis, images, audio, video, and files
  • Audio Player: Play WhatsApp audio files directly from the chat widget
  • Automatic Translation: Instantly translate messages to your preferred language
  • Chatbot Integration: Use your chatbot across all channels
  • Support for Routing: Full agent routing and department features

Get Started Today

The WhatsApp integration requires Official WhatsApp Cloud API, 360dialog, or Twilio. Transform your customer communication by bringing WhatsApp into your unified Chat Board platform.

Ready to integrate WhatsApp? Sign up for Chat Board and connect your WhatsApp Business account today.

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