Boost support efficiency with advanced tools designed for growing teams. Manage all your conversations and users in one place, simplify your workflow, and focus on connecting with customers through Chat Board's powerful features.

Manage Conversations Efficiently

Centralize your conversations with an intuitive interface that makes support management effortless. Easily search, delete, and manage messages while tracking user status in real-time.

Conversation Management:

  • Delete messages when needed
  • Download conversation transcripts
  • Search conversations instantly
  • View online and typing status in real-time
  • Access complete conversation history

Knowledge Base Integration

Enhance customer support with a multilingual knowledge base. Quickly create a help center accessible from a dedicated page or within the chat widget, reducing repetitive questions and empowering customers to find answers themselves.

Knowledge Base Features:

  • Dedicated articles page for self-service
  • Searchable article widget
  • Category organization for easy navigation
  • Multilingual support for global audiences
  • Integration with chatbot for smart suggestions

Advanced Message Editor

Craft perfect messages with over 3000 emojis and markdown syntax. Send voice messages and attach media files effortlessly to provide richer, more helpful responses to customers.

Editor Capabilities:

  • Text formatting and markdown syntax
  • 3000+ emojis for personality
  • Media attachments support
  • Voice message recording
  • Rich text editing

Saved Replies for Efficiency

Save time with predefined responses to common questions. Use saved replies for repetitive tasks and ensure consistent communication across your team while maintaining the ability to personalize when needed.

Quick Response Features:

  • Insert with keyboard shortcuts
  • Reuse saved messages instantly
  • Save custom content
  • Save Rich Messages for interactive responses
  • Team-wide reply library

Department Organization

Streamline your support by assigning conversations to specific departments. Set up transfer rules to ensure conversations reach the right agents automatically, improving response quality and customer satisfaction.

Department Features:

  • Department email notifications
  • Update conversation departments on the fly
  • Restrict conversation access by department
  • Automatic routing based on department rules

Comprehensive Notifications

Keep everyone engaged with a full suite of notification options:

  • Email Notifications: Notify users and agents for every new message
  • Push Notifications: Send push alerts to mobile devices
  • Desktop Notifications: Alert users and agents on desktop
  • SMS Notifications: Send critical alerts via text message
  • Flash Notifications: Update browser tab title for new messages
  • Sound Alerts: Play audio for new messages
  • Red Counter: Visual indicator for unread messages

Real-Time Queue Management

Notify visitors of their queue position and waiting time in real-time. Automatically distribute conversations among available agents and set limits for concurrent chats to prevent agent overload.

Queue Features:

  • Real-time waiting time updates
  • Set maximum concurrent chats per agent
  • Automatic queue updates
  • Fair distribution algorithms
  • Priority queuing options

AI-Powered Support Tools

Real-Time Translations

Communicate with customers in their preferred language. The system automatically translates messages between users and agents or chatbots, supporting two-way translations in real-time.

Smart Reply

Save time with AI-powered Smart Reply, which suggests quick responses to agent messages. Get suggestions in multiple languages from OpenAI and Dialogflow.

Message Rewriting

Instantly improve and rewrite messages with one-click powered by OpenAI. Ensure your messages are friendly, professional, and on-brand.

Spelling Correction

Automatically correct spelling mistakes in real-time across all languages, ensuring error-free communication.

Speech Recognition

Convert audio messages to text instantly with OpenAI transcription technology. View the text alongside the audio player for context.

Omni-Channel Support

Manage WhatsApp, Facebook Messenger, Telegram, Slack, text messages, emails, tickets, and chat messages all in one unified interface. Streamline your communication workflow across every platform your customers use.

Comprehensive Reports

Gain insights into your chat and agent performance with detailed analytics:

  • Daily conversations and missed conversations
  • Average conversation duration
  • Registration and subscription counts
  • Daily visitors, leads, and users
  • Article searches and views
  • Browser and OS usage statistics
  • Agent ratings and response times
  • Countries and languages
  • Much more coming soon!

Agent Ratings and Feedback

Gather feedback on live chat experiences to continuously improve customer service. Check agent ratings, send post-chat messages, and use surveys for ongoing improvement.

Ready to empower your support team? Sign up for Chat Board and experience advanced support features today.

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